# Customer access | FBI Science

> Access information for existing and future customer systems.

Source page: https://fbiscience.com/en/customer-access/
Language: English (en)

Customer service

# Customer access

Use the address agreed with your facility to access your installation. Contact us directly with questions about access, software or devices.

## Access your installation

Credentials and the address are agreed for your facility. We will assist you personally with any questions.

## Technical support

Tell us the product, version and a brief description of your question. Please do not send passwords.

[Open support center](https://support.tierverwaltung.net/)

[Check a ticket without a password](https://support.tierverwaltung.net/view.php)

[Reset your support account password](https://support.tierverwaltung.net/pwreset.php)

## Documents and updates

Manuals, updates and other documents are provided under your agreed support arrangement.

[info@fbiscience.com](mailto:info@fbiscience.com) · [+49 2162 89006-61](tel:+4921628900661)

Next step

## Let's discuss your requirements

We would be pleased to demonstrate the system and discuss data migration, workflows and technical connections.

[Get in touch](https://fbiscience.com/en/contact/)